Unparalleled Support

I have worked with Archon since the end of planning and beginning of execution of implementing our instance of the WaveTrak WMS system. Since our first meeting, Archon has always done their utmost to ensure that we receive a quality product. As we went live, the level of support and assistance was unparalleled in my experience with IT companies. As time progressed and our needs changed, the team was highly effective in helping us not only shape our system, but they had recommendations that added in ease of use, quality gates, and efficiencies.  There was never a challenge or change request that we had that did not result in a solution that met our needs or removed the need as a whole.

As we transitioned into a new ERP system (SAP), Archon was a critical resource to ensure not only the quality of WaveTrak, but the quality of our overall system and interface coding with both SAP and our shipping system. Archon has risen to the challenge time and again has always ensured that they did their best by us. Once again, the level of assistance was phenomenal from Scoping to Go Live. Not only did they ensure our basic needs of interfacing were met, we used the review to improve WaveTrak and how it uses and stores key data from our new ERP. I would highly recommend WaveTrak and more specifically the team at Archon to meet and exceed the needs and expectations for your WMS.

Ben Hayman